LAUREN HILTON PILATES

Class Terms

Our commitment to you:

  • We will respect your personal decisions, and allow you to make your own decisions about what exercises you can carry out. However, we ask you not to exercise beyond what you consider to be your abilities.

  • We will make every reasonable effort to make sure that our equipment and facilities are in a safe condition for you to use and enjoy.

  • We are committed to our professional development and to maintaining our qualifications to Pilates industry standards.


    Your commitment to us:

  • You should not exercise beyond your abilities. If you know or are concerned that you have a medical condition that might interfere with your exercising safely before you attend a session you should get advice from a relevant medical professional and follow that advice.

  • You should make yourself aware of any rules and instructions, including warning notices.

  • Exercise carries its risks. You should not carry out any activities which you have been told are not suitable for you.

  • You should let us know immediately if you feel ill whilst participating in a session.

  • If you are participating in any pre-recorded sessions, we ask that you follow the guidance of the teacher and by doing so you accept all responsibility for your health and well-being.

  • We aim to provide reliable streaming of virtual classes. If the streaming experience results in a class being unfinished, the sole remedy will be the offer of a pre-recorded class to do in your own time. It is the participant’s responsibility to ensure that their broadband connection is sufficient to participate in streaming classes that require two-way communication.

  • You book a block of classes that holds your place for the whole term, you will continue to have priority to re-book this place on a term-by-term basis.

  • Your class booking is managed via Acuity Scheduling, our online booking software. Your class is booked in a block based on the number of weeks in that term. If you need to swap a class, please don’t try and do this using your booking confirmation email instead use the swap chalkboard in the studio.

  • We operate a swap system within our termly class bookings to offer you the flexibility to swap up to two classes per term if you are on holiday, ill or travelling with work. It is not mandatory to use the swap board, but if you choose to swap any classes, it is your responsibility to organise and manage your swaps. 

  • If you are unable to attend your usual class, please put this on the swap board, or if it is late notice, you can notify us via email at hello@laurenhiltonpilates.co.uk

  • You can choose a swap to another class of the same level within the dates of the current term block, and swaps are always subject to availability. Once this has been organised you must attend the agreed class otherwise you will not get the opportunity to make up the missed class again. You can also attend a live online class or have the option to receive our choice of pre-recorded class.

  • All missed classes are to be completed by the end of the current term and cannot be rolled over into the next term.

  • You cannot offer your place to a friend if you are unable to attend a class.

  • There are no refunds or credits for missed classes or late cancellations.

  • Saturday classes are run separately from the termly classes and cannot be used to make up any missed sessions from the main term.

    UPDATED 02.11.23


    Read our full terms and conditions here.